Slot Manager

 

Slot Manager is a staff member who oversees high quality of customer service, supervises gaming operations, and supervising slot floor personnel and slot technicians. Must be able to work on machines as problems occur, observe gaming activity as it takes place on the casino floor, as well as ensure cleanliness. Provides leadership and training to slot staff and MOD program. Must have thorough knowledge of all company and departmental policies and procedures that pertain to their job and willingness to learn any changes made in the future. 

DUTIES & RESPONSIBILITIES 

·         Maintain a high level of customer satisfaction through prompt, efficient and friendly service. 

·         Management of staff includes interviewing, hiring, terminating, operational orientation, promoting, disciplinary actions, evaluating and appraising performance, staff training and development. 

·         Create weekly and monthly staff schedules according to business needs. 

·         Reviews of time off, leave requests and final approval of staff payroll through the company timekeeping system. 

·         Ensure that proper department policies and procedures, internal controls, personnel policies, and Title 31 compliance are always followed. 

·         Maintain floor surveillance over the entire gaming area to detect irregularities on the part of guests or assigned personnel. 

·         Create and monitor customer service initiatives to increase customer service. 

·         Verify large jackpots, ensuring all necessary paperwork is complete and correct, and that the proper transfer of monies occurs. 

·         Knowledge of electronic gaming machine repair and able to troubleshoot various malfunctions. 

·         Performs all functions according to gaming regulations and company policies and procedures. 

·         Highly developed sense of integrity and commitment to customer satisfaction 

·         Can handle complaints and unpleasant customers. 

·         Has a pleasant, high energy, patient, and friendly attitude 

·         Strong decision making and analytical abilities. 

·         Strong detail orientation and communication, listening skills. 

·         Ensures compliance with all Federal and Tribal regulations. 

·         Investigate and resolve guest complaints and disputes efficiently and professionally.
 
·         Participate and attend designed meetings, training, activities, etc. as directed.
 
·         This position is considered a working Manager with ability and practical experience to perform every detail and function under his/her direction relative to gaming.
 
·         Maintains knowledge of Gaming regulations in accordance with TICS and MICS
 
·         Provides leadership direction to individuals directly reporting to this position.
 
·         Ensure all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
 
·         Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies.
 
·         Other duties as assigned.
 
  

EDUCATION and/or EXPERIENCE 

·         Must possess a bachelor’s degree in business administration, Finance, Organizational Development or related field or an equivalent combination of education and management experience may be considered in lieu of degree. 

·         Must have five (5) years of casino experience or three (3) years of management experience. 

·         Must have minimum of one (1) year of supervisor/management of three (3) or more employees.